Service Culture

The CNic Hotels culture is firmly grounded in who we are, what we believe and how we behave. Our goals, beliefs and principles are the foundation of the work we do on behalf of our guests every day.

Why customers first?

We understand, evaluate and review the long term impact our services have on our customers. All employees follow clear guidelines to ensure we select the most appropriate organisation to either contract with or refer to, in the best interests of the customer.

Who we are

We have chosen to specialise within the hospitality industry by offering only experiences of exceptional quality. We create properties of enduring value using superior design and finishes, and support them with a deeply instilled ethic of personal service.

What We Believe

We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Because satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

How We Succeed

We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our hotel owners, our customers and our employees.

How We Behave

We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us.